Returns Policy

Effective November 1, 2020 our holiday policy is in effect and we will honor returns for any purchases placed through December 31, 2020 with a 90 day return policy based on the shipped date of an order.

Shop.highsierra.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped. Returns on Buy one Get one Free promotions will be prorated across all qualifying items and applied to the amount of refund or credit. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

If you return any part of your order and that order was part of a promotion, any refund may be reduced.

RETURN INSTRUCTIONS:

We offer easy return shipping with a pre-paid return label. A one time, once per order, cost of return shipping will be deducted from your refund as follows:

  • Return of travel items: $11.99
  • Return of non-travel items: $7.99
  1. Visit the Online Return Center to create a return
  2. Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.
  3. Print out the provided pre-paid return label and return authorization
  4. Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.

Items must be returned in brand new, unused condition, with all hang tags and packaging intact. Refunds will be issued in the original form of payment used to purchase the item. The original freight charges will not be reimbursed.

If you can't locate your order number, or need assistance with the return process, please email us at questions@highsierra.com or use our Chat support.

Please Note: Merchandise must be returned to the point of purchase. We cannot accept online returns in-store. Please do not return Authorized retailer merchandise to our stores or fulfillment center.

No Exchange Policy

We do not accept orders or items for exchange. If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now just ensures that you will receive it quickly, and that it won’t go out of stock.

Returning Damaged or Incorrect Merchandise Purchased Online

If your merchandise was damaged in transit, is defective, or is not what you ordered

  1. Visit the Online Return Center to create a return
  2. Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process choosing the appropriate return reason.
  3. Print out the provided pre-paid return label and return authorization
  4. Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.

All returns are inspected by our warehouse, and the return fee will be waived if your item is found to be damaged or incorrect. If the item is not deemed damaged or incorrect, your refund will be less the return fee, as follows:

  • Return of travel items: $11.99
  • Return of non-travel items: $7.99

Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please email our customer service team at questions@highsierra.com if you need assistance.

Lost In Transit / Item Not Received

If your order tracking number shows that your package is "Lost in Transit":
- Please contact us via chat, or please email us at questions@highsierra.com as soon as possible so we can process a carrier claim.

If your order tracking number shows that your package was "Delivered" but you did not receive the package:
- Please ensure that you have taken the following steps prior to contacting customer service

  • Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked up the package.
  • Please also track your package online to see if there are any special instructions or updates listed.

If you are still unable to locate your package, then please email us at questions@highsierra.com or by messaging into our 24 hour Chat Support within 7 days so we can do a driver inquiry with the carrier. Inquiries are not able to made after this time.
Please Note: Driver inquiries and Carrier Claims are not guaranteed.

Colors displayed on our website may vary from the actual fabric color due to screen resolution or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. Please contact customer service by emailing questions@highsierra.com or by messaging into our 24 hour Chat Support to help assist if you have any questions regarding a product prior to purchase.

For 24 support, email us at questions@highsierra.com or by messaging into our Chat Support to help assist.