High Sierra bags are warranted to the original owner against defects in materials or workmanship under normal recreational use. If a warranted product fails due to a material or manufacturing defect, we will repair or replace the product at our option. This warranty does not include products with wheels, which have a 5-year warranty.

This warranty covers only defects in materials and workmanship. It does not cover normal wear and tear, accidents, normal fading, abuse, negligence and misuse or airline damage.

Please contact us or call High Sierra Consumer Relations at 1-888-368-1304.

Certain replacement parts are available through High Sierra Consumer Relations. Please contact us or call 1-888-368-1304.

LUGGAGE REPAIR POLICY
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

To inquire about warranty repair services please call 1-888-368-1304 (Monday-Friday 9:00 AM – 6:00 PM EST)

REPLACEMENT PARTS
Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps.
Order Replacement Parts: Contact us or call 1-888-368-1304 (Monday-Friday 9:00 AM – 6:00 PM EST)

SERVICE & REPAIRS TOP 10 FAQs

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1. HOW DO I MAINTAIN MY PACK?

Hydration Bladder
•We recommend using a small amount of mild soap with water to fill the inside of the bladder. Rinse clean. If any water remains, squeeze the bite valve to drain any standing water out of the tube.
• Backpacker magazine suggested filling the bladder with water and dropping in an Efferdent tablet. Let sit overnight and rinse.
Ripstop Duralite Polyester; Tarmac Crossweave
•Because these fabrics have a special coating and backing, products made with these fabrics should NEVER be put in the washer or dryer. The best way to clean these types of fabric is with a damp cloth. For really tough stains, consult a dry cleaner.
Nylon
Because this fabric has a special coating and backing, products made with nylon should NEVER be put in the washer or dryer. The best way to clean these types of fabric is with a damp cloth.
Cotton Canvas (with no leather)
• Machine wash cold. Canvas can bleed, so always wash the bag separately. To dry, pack bag with towels to keep the bag's shape and let air dry.
Leather
•Leather can be cleaned with a damp cloth. Some quality leather cleaners can also be used. NEVER put any product with leather in the washer and dryer.
Wheeled
•NEVER put wheeled products or products with internal structure in the washer or dryer.
•Please Note: High Sierra is not responsible for products damaged while being cleaned.

 

2. HOW DO I GET MY HIGH SIERRA PACK REPAIRED?

 

This warranty covers only defects in materials and workmanship. It does not cover normal wear and tear, accidents, normal fading, abuse, negligence and misuse or airline damage. Please contact us or call High Sierra Consumer Relations at 1-888-368-1304.

 

3. HOW DO I REGISTER MY PACK?

 

Please click on the product registration link on our Home Page to create your account and register your item.

 

4. HOW DO I SIZE MYSELF?

 

This involves measuring your torso and your waist. Please visit our FRAME PACK GUIDE LINK located at the bottom of our Home Page.

 

5. HOW DO I GET A REPLACEMENT PART?

 

Certain replacement parts are available through High Sierra Consumer Relations. Please contact us or call 1-888-368-1304.

 

6. WHAT IS MY WARRANTY?

 

High Sierra bags are warranted to the original owner against defects in materials or workmanship under normal recreational use. If a warranted product fails due to a material or manufacturing defect, we will repair or replace the product at our option. This warranty does not include products with wheels, which have a 5-year warranty.

 

7. DO I HAVE TO RETAIN MY RECEIPT FOR WARRANTY COVERAGE?

 

Your receipt is not required but would be very helpful during the warranty evaluation process. It is recommended that you retain your purchase receipt.

 

8. WHAT IS THE DEFINITION OF THE “ORIGINAL PURCHASER”?

 

This is the individual who made the original purchase from the High Sierra store or retailer.

 

9. IF THE HIGH SIERRA PRODUCT WAS A GIFT, HOW WOULD I, AS THE GIFT RECIPIENT, RECEIVE WARRANTY COVERAGE?

 

You should request the original receipt or gift receipt from the purchaser. A gift receipt is offered by many retailers.

 

10. IS CLEANING OF MY HIGH SIERRA PRODUCT COVERED UNDER WARRANTY?

 

No, cleaning is not covered under any of High Sierra warranties. For suggestions on how to clean your product, please visit our Product Care and Cleaning link located at the bottom of our Home Page.